Differences

This shows you the differences between two versions of the page.

--- website:kpis [2021/01/22 14:28] – support
+++ website:kpis [2021/07/02 13:31] (current) – support
@@ Line 1: / Line 1: @@
 ====== KPIs (Key Performance Indicators) ======
+^ A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the business, while low-level KPIs may focus on processes in departments such as sales, marketing, HR, support and others. ^
 ===== How to utilize collected data =====
@@ Line 14: / Line 16: @@
 If the KPI's does not contains the required info, then a question may be formed. A detailed reports can be parsed for the answer. Eg. Activity report or Dynamic Workflow reports contains elminary data + it is possible to create a target custom reports to give an answer. Read more on [[:reports|Reports]]
+===== KPI Categories =====
+The [[/website/kpis | KPIs]] can be distributed to 2 categories. The first is the "Built in KPIs".
+These KPIs are available at the start of the usage of JC360. You can learn about these from the table below. \\
+The second category is the Custom KPIs what can be specified when it's created to fit every special needs.
+These KPIs are available too, but you have to create them with the specification to use them.
+You can learn about the [[/website/kpis/custom_kpis | Custom KPIs here]].
 ===== Built in KPIs =====
-The list of the built in KPIs are always available in the [[https://jobctrl.com/UserCenter/Kpis.aspx|KPI menu]].
+The list of the built in KPIs are always available in the [[https://jobctrl.com/UserCenter/Kpis.aspx|KPI]] menu.
 ^	Category	^	KPI name	^	Description	^	Calculation	^
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 |	Active/Productive times 	|	Non productive time (Σ%)	|	The summary of time without the productive time entries, compared to the total registered work time. The productive time is the summary of active periods assigned to tasks, applications, documents, e-mails or websites which are set as productive by the administrator.	|	Non productive time / Registered work time	|
 |	Active/Productive times 	|	Non productive time (Δ%)	|	The summary of time without the productive time entries, compared to the expected work time. The productive time is the summary of active periods assigned to tasks, applications, documents, e-mails or websites which are set as productive by the administrator.	|	Non productive time / Expected work time	|
-|	Active/Productive times 	|	 	|	Active time is the total of such desktop work times when the keyboard activity is not interrupted with breaks longer than 2 minutes. 	|	Active desktop time	|
+|	Active/Productive times 	|	Active desktop time 	|	Active time is the total of such desktop work times when the keyboard activity is not interrupted with breaks longer than 2 minutes. 	|	Active desktop time	|
 |	Active/Productive times 	|	Active desktop time (Σ%)	|	Active time (when desktop keyboard activity is not interrupted with breaks longer than 2 minutes) compared to the total registered work time.	|	Active desktop time / Registered work time	|
 |	Active/Productive times 	|	Active desktop time (Δ%)	|	Active time (when desktop keyboard activity is not interrupted with breaks longer than 2 minutes) compared to the expected work time.	|	Active desktop time / Expected work time	|