Table of Contents
Workflow report
| This report will show you the work times registered for the different tasks on a time line. The report includes task category views and can be filtered for users, too. The time settings contain both the desktop and the mobile application activities. |
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By clicking on the image you can download the report or from here (You need to login to your JC360 account). Before you download the report, you have to specify the user groups and the period. For more information about setting up the report see the general informations page.
Included KPIs
(learn more from the KPIs here):
Working time (desktop)
Working time by telephone
Phone call (accounted as working time)
Phone call (not accounted as working time)
Edited working time
Offline work
Reason response
Waiting
Time without working
The content of the report
After downloading the report you will se only one tab. The spreadsheet starts with the user hierarchy from company level to the worker, then the task levels starts with the project category. Finally the details of the workflow, like the length of the working period or the call direction etc… . This report is used on the JC360 website under the real-time activity tab, where you can see a diagram with the worker's daily workflow separated by tasks.
You can save a customized report by making a favorite report for easy access or to get it on schedule for a specified group. The guidance for this is found in the favorite report page .